Returns & Refunds Policy

Returns & Refunds Policy

Simple and hassle-free returns for your peace of mind

Our Return Promise

We hope you love your purchase, but if you're not 100% satisfied, we've made returns and exchanges easy.

Important Notes

  • Used products may be refused
  • Order changes before shipping confirmation only
  • Special orders cannot be modified

Return Conditions

Timeframe

30-day return window

Exchanges for equal value items

Availability-based exchanges

Non-Returnables

  • Items showing wear/damage
  • Missing parts/accessories
  • Products with scuffs/marks
  • All free gifts

Return Process

  1. Contact service@braidol.com with:
    • Order number
    • Proof of purchase
    • Item photos/video (if faulty)
    • Delivery address
    • Contact number
  2. Receive return address/prepaid label
  3. Securely package item(s)
  4. Email tracking information
Refunds processed within 3 business days

Financial Details

Refund Methods

Original payment method refunds

Full refunds for defective items

Non-defective items exclude shipping fees

Shipping Costs

Defective items:

Up to $10 shipping covered

Prepaid label available

Non-defective items:

Customer responsibility

Tracking required for >$39 items

Critical Reminders

  • Never include address on return package
  • Items must be unused with original packaging
  • Report damaged items within 24 hours
  • Double-check items before shipping
  • Non-brand items not accepted

Company Information

WEIZHEN
LongGang District
Shenzhen, Guangdong, China